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The kitchen display in practice

A kitchen screen should show what to cook next and nothing else. Here is what the SCALE Order kitchen display shows, what the kitchen can do on it and how it stays in step with the console.

SCALE Order team

3 min read

Key points

  • Three columns: new, preparing and ready. Only approved orders appear.
  • It refreshes every 5 seconds and keeps time by the server's clock.
  • Tickets show items, add-ons, notes, the customer's reliability and how long the order has waited, but no prices.

What is on the board

The display shows three columns, with a count for each: new orders, preparing and ready. Orders appear only after the restaurant has approved them, oldest first within each column.

  • The order number and whether it is pickup or delivery.
  • Minutes since approval. A ticket is flagged as late after 20 minutes.
  • Every item with its size, add-ons and item notes, plus the order note and the item count.
  • The customer's reliability label and loyalty tier, and how far from the branch the order was placed.
  • No prices: the kitchen does not need them.

What the kitchen can do

  • Start preparation on a new order, then mark it ready.
  • Mark a ready pickup order as a no-show, after a confirmation that explains it will count in the customer's reliability record.
  • Turn on a sound for new orders, switch between Arabic and English, and use full screen.

The kitchen cannot approve orders, take payment, dispatch deliveries or cancel. Those stay with the console, so responsibilities stay clear.

Staying in sync

The board refreshes every 5 seconds, and there is a refresh button. Waiting times are calculated against the server's clock, so a tablet with the wrong time still shows the right minutes. The clock on the board shows the branch's time zone.

The console has its own kitchen page built on the same order list, for managers who want to follow the kitchen from the console with its approval, payment and dispatch actions.

Who can sign in

Kitchen staff sign in with their own email and password. The account must be allowed both to read orders and to update their status; otherwise the sign-in is refused. If a team member is assigned to a branch, they only see and change that branch's orders. A kitchen tablet can stay signed in, and the session ends after 30 days without use.

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