On this website
- There are no accounts and no sign-in on this website.
- The website's own code sets no cookies and stores nothing in your browser.
- It runs no analytics, advertising or tracking scripts and loads no third-party scripts. Fonts, images and videos are delivered with the website itself, not from third-party services.
- The hosting and network providers that deliver the site process technical data, such as your IP address, browser type and the pages you request, to serve the pages and protect the site from abuse.
When you request a quote or contact us
When you submit a quote request, we save your details in this website’s private database so authorised team members can reply and follow up. Do not include passwords, payment details or customer records. For correction or deletion, contact us through the form and include your request reference.
Inside SCALE Order
Each restaurant runs its own ordering website and app on SCALE Order and publishes its own privacy, terms and cancellation pages there. Customers should read those pages to learn how that restaurant uses their data.
- Each restaurant's data is kept separate inside the database itself, not only in the app.
- Customers give the details needed to order, such as their name, phone number, email and delivery addresses. Their orders and points are recorded.
- Order locations are requested only while the app is open and with the customer's permission, and are deleted after 180 days.
- Marketing messages are optional. Customers can give or withdraw consent at any time and choose by channel: push notifications, email or WhatsApp.
- Customers can delete their account from the website or the app. Their addresses, locations, devices, notifications and password are removed and their profile is anonymised.
- Online card payments are not available, so SCALE Order does not handle card details.
- The SCALE team's control center has no access to customer addresses, order locations, password hashes or restaurants' own audit logs.
To stop the same person from claiming new-customer offers again, only protected fingerprints of a deleted account's phone number and email are kept.
Security
Passwords are stored as scrypt hashes, five failed sign-ins lock an account for 15 minutes, sessions rotate on every refresh, and order, cash, points and audit records cannot be rewritten. Our blog article on how SCALE Order protects restaurant data explains each measure in detail.
Questions and requests
To ask about this page or about information you have sent us, contact us through the channels on this website. If you are a customer of a restaurant, contact that restaurant first about your account and orders.
Changes to this page
We update this page when the website or the product changes. The date at the top shows the latest version.