Blog
Practical explanations of the product, written from how it actually behaves: what each screen does, which rules it applies and what your team controls.
Featured · Operations
Many customers still pay in cash. SCALE Order is built around that: every order waits for your approval, pickup orders are handed over only after the cash is recorded, and every step leaves a trail.
Loyalty & growth
A points program only builds trust if its rules are predictable. Here is exactly how SCALE Order earns, holds, activates, redeems and expires points, and why the ledger behind it cannot be edited.
Operations
Fake orders and uncollected pickups cost food and time. SCALE Order attaches a recent location to every order and keeps a reliability record per customer, while only your team can block anyone.
Operations
A kitchen screen should show what to cook next and nothing else. Here is what the SCALE Order kitchen display shows, what the kitchen can do on it and how it stays in step with the console.
Loyalty & growth
Promotions only help if they cannot be stacked, overspent or gamed. This is how SCALE Order picks the discount for an order, holds it while the order is open and prices daily combos fairly.
Loyalty & growth
Three ways to reward customers that stay fair and under your control: a daily prize wheel decided on the server, surprise Joker offers for quiet or frequent customers, and a rewards menu paid for in points.
Platform
The manager app puts your restaurant console on an Android phone, with a notification for every new order, reminders to open and close, and a closing report saved for every day.
Platform
Restaurants handle real customers and real money. These are the protections built into SCALE Order, from how each restaurant's data is separated to how sign-in, sessions and records are secured.
